SMS Program Documentation

SMS Opt-In Consent Flow

Family Rehab & Research Inc (operating as MIA Health) sends transactional text messages to patients who explicitly opt in: appointment confirmations, reminders and cancellations, order payment confirmations, provider approval notifications, order status updates, and mobile-IV nurse dispatch updates. This page documents the consent flow for messaging compliance review.

Exact consent language

During account creation, patients are presented with this optional checkbox — unchecked by default and never required to access our services:

I agree to receive recurring automated SMS appointment and order notifications from MIA Health at the mobile number provided. Consent is not a condition of purchase. Message frequency varies (typically 1–5 per appointment or order). Msg & data rates may apply. Reply STOP to cancel, HELP for help.

Screenshot of the SMS consent checkbox shown in the Create Account form

Where the opt-in happens, step by step

1. Patient portal entry — app.miahealthclinic.com/login
The patient chooses “Continue with Email” and then “Register here” to create an account.
2. Create Account form with the SMS consent checkbox
The form shows two separate checkboxes: a required legal acknowledgment (Terms of Service, Privacy Policy, HIPAA Notice, Telehealth Consent) and the optional SMS consent checkbox documented above. Checking the SMS box reveals a required mobile-number field— the number the notifications will be sent to. Creating the account with the SMS box checked records the patient’s opt-in together with that number; leaving it unchecked has no effect on their access to care.

Program terms at a glance

Message frequency varies — typically 1–5 messages per appointment or order.
Message and data rates may apply.
Reply STOP at any time to opt out immediately; reply HELP for help, or contact support@miahealthclinic.com / (786) 512-7221.
Mobile numbers and SMS consent are never shared, sold, rented, or transferred to third parties or affiliates for their marketing or promotional purposes.
Messages contain no Protected Health Information — only short identifiers and generic statuses.

Full disclosures: Privacy Policy — Section 7 (SMS / Text Message Communications) and Terms of Service — Section 10 (SMS Program Terms).

This page is maintained for A2P 10DLC campaign compliance review. Screenshots were taken from the live production signup flow and are updated whenever the consent language changes.